Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >

KB-5796: Encountering "500 Internal Server Error'" in Apple DEP Configuration page in Admin Portal

App Access Service ,  

19 October,17 at 06:49 PM

Applies to: All versions of Centrify Identity Service


Under Cloud Manager > Settings > Apple DEP Configuration, "
The remote server returned an error: (500) Internal Server Error'" error pops up and thus admin is not able to modify the configurations in that page.  What could be causing this error? 

User-added image


Apple updated the DEP "Terms and Condition" which needs to be accepted before making any DEP request to Apple.

The issue mentioned above is the result of deny request from the DEP server as Apple DEP "Terms and Condition" is pending to accept.


Login to DEP Server ( and accept the Terms and Conditions. Please allow some time for the server to update the record before testing again.