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KB-5796: Encountering "403 Forbidden Error" error in Apple DEP Configuration page in Cloud Manager

Centrify Identity Service, App Edition ,  

12 April,16 at 10:57 AM

Applies to: All versions of Centrify Identity Service

Problem:

Under Cloud Manager > Settings > Apple DEP Configuration, "
Remote server returned an error: (403) Forbidden" error pops up and thus admin is not able to modify the configurations in that page.  What could be causing this error? 

User-added image

Cause:

Recently, Apple has updated the DEP "Terms and Condition" which needs to be accepted before making any DEP request to Apple.

The issue mentioned above is the result of deny request from the DEP server as Apple DEP "Terms and Condition" is pending to accept.

Resolution:

Login to DEP Server (https://deploy.apple.com) and accept the Terms and Conditions. Please allow some time for the server to update the record before testing again.

 

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