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KB-5771: Centrify daemon does not start upon first boot after the update from 10.8.x / 10.9.x to 10.11 and prevent AD users access

Centrify Identity Service, Mac Edition ,  

12 April,16 at 11:46 AM

Applies to: Centrify DirectControl for Mac version 5.2.4 on Mac OS X 10.11


Problem:

Centrify daemon (adclient) does not start upon first boot after the OS update from 10.8.x/10.9.x to 10.11. Running "adinfo" in terminal shows:

CentrifyDC mode: <unavailable>

This prevents AD users from logging into the Mac.


Cause:

If you are upgrading to OS X 10.11 El Capitan from a 10.8.x or a 10.9.x version, there is a known apple bug (22735194) that prevents the Centrify daemon (adclient) from running upon first boot after the update.


Workaround:

1. Login as a local administrator and execute the following command in terminal to restart Centrify daemon (adclient):

sudo /usr/local/share/centrifydc/bin/centrifydc restart

Then run the command "adinfo" to confirm Centrify daemon is running:

CentrifyDC mode: Connected

Or

2. Alternatively, upgrade from 10.8.x / 10.9.x to 10.10 first, then proceed with the update to 10.11 El Capitan.

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