Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-5727: How to Collect Debug Logs from a DirectAudit Collector

Auditing and Monitoring Service ,  

17 September,16 at 12:55 AM

Applies to:

All versions of Centrify DirectAudit on all platforms


Question:

What are the steps to enable debug logging for the DirectAudit Collector running on Windows machines to send to Centrify Support?


Answer:

Turning on debug logging for the DirectAudit Collector service running on Windows machines: 

1) On a computer with a collector service, open the Collector Control Panel, click the Troubleshooting tab, then click View Log or click Options.

DA Collector

2) Under Options, change the trace level to "Verbose messages".

DA Collector 2

3) Note the log folder path in the same tab.

4) Go Back to General Tab, click Restart to restart the collector

5) Wait at least 5 minutes or more as directed by support to record enough data.  Email support the log files from step 3).

6) Revert back to default log settings in step 2).

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-0564: How to Collect Debug Logs from a DirectAudit Agent articleKB-0446: How to Collect Debug Logs from a Samba Server articleKB-0062: How to Collect Debug Logs from a DirectControl Agent articleKB-2137: How to Collect Debug Logs from a Centrify NIS Server (adnisd) articleKB-0547: How to Collect Debug Logs from a DB2 server with the Centrify App Server Plug-in articleKB-3285: How to Collect Debug Logs from an OpenSSH Server articleKB-10599: How to Collect Debug Logs from a Centrify Access Manager Console articleKB-8262: How to Collect Debug Logs from Centrify Agent for Windows articleKB-10531: How to Collect Debug Logs from the Agent for Linux cclient