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KB-5727: How to Collect Debug Logs from a DirectAudit Collector
Product:
Auditing and Monitoring Service
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Published:
17 September,16 at 12:55 AM
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First Published
9/3/2015 7:13 PM
Last Modified
10/24/2016 4:49 PM
Last Published
9/17/2016 12:55 AM
Article Audience
Products
Auditing and Monitoring Service
Article Number
000005727
Summary
How to Collect Debug Logs from a DirectAudit Collector
Applies to:
All versions of Centrify DirectAudit on all platforms
Question:
What are the steps to enable debug logging for the DirectAudit Collector running on Windows machines to send to Centrify Support?
Answer:
Turning on debug logging for the DirectAudit Collector service running on Windows machines:
1) On a computer with a collector service, open the Collector Control Panel, click the Troubleshooting tab, then click View Log or click Options.
2) Under Options, change the trace level to "Verbose messages".
3) Note the log folder path in the same tab.
4) Go Back to General Tab, click Restart to restart the collector
5) Wait at least 5 minutes or more as directed by support to record enough data. Email support the log files from step 3).
6) Revert back to default log settings in step 2).
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Related Articles
KB-0564: How to Collect Debug Logs from a DirectAudit Agent
KB-0446: How to Collect Debug Logs from a Samba Server
KB-0062: How to Collect Debug Logs from a DirectControl Agent
KB-0547: How to Collect Debug Logs from a DB2 server with the Centrify App Server Plug-in
KB-2137: How to Collect Debug Logs from a Centrify NIS Server (adnisd)
KB-3285: How to Collect Debug Logs from an OpenSSH Server
KB-10599: How to Collect Debug Logs from a Centrify Access Manager Console
KB-8262: How to Collect Debug Logs from Centrify Agent for Windows
KB-10531: How to Collect Debug Logs from the Agent for Linux cclient