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KB-5525: Failed to verify account information when enabling provisioning for Box with "SSO required"

Centrify Identity Service, App Edition ,  

12 April,16 at 11:46 AM

Applies to: All version of Centrify Identity Service

Problem: 


When trying to provisioning for Box, it failed to verify the account with the error "Invalid Credentials". Credentials are confirmed to be correct.

Cause:

Currently Centrify does not support Box account which is configured to be "SSO required".

Workaround:

Please contact Box support to turn off "SSO required", and instead turn on "SSO enabled".

Note: Please check following explanation for "SSO enabled" and "SSO required" AND
it is not the setting per user account, but per enterprise.

- SSO enabled: allow both SSO and username/password login
- SSO required: force SSO for all login attempts

Resolution:

An enhancement request has been raised to enhance the Box app in Centrify web catalog.

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