Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-5118: How to upload large files to Centrify though FTP

Auditing and Monitoring Service ,   Authentication Service ,   App Access Service ,   Mac & PC Management Service ,   Support Portal ,  

12 April,16 at 11:07 AM

Applies to: Centrify Support

Question:

The maximum size of attachments to Centrify Support tickets are limited to approximately 8 MB.
Is there a way to submit larger log files for analysis?


Answer:

Centrify Technical Support can create customer-specific FTP accounts to help with the exchange of files during the investigation of a case. 
This secure FTP site is only accessible to the assigned customer and Centrify Support agents.

Please notify Support if you have a large file to upload (For example full log packs).

The following information will be supplied:
  1. FTP address
  2. Username
  3. Password

Notes:
  • Although it is possible to access the FTP via OS X Finder's  "Connect to Server" function on Mac systems, some files may be denied write access and upload will not work.
  • It is recommended to use a dedicated FTP client such as Filezilla when accessing the FTP.

(All external links provided as a courtesy.)

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-6041: How to show current license type in use by adclient articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin? articleKB-3925: How to add Centrify parameter to a group policy articleKB-0062: How to Collect Debug Logs from a DirectControl Agent articleKB-6044: How to configure users for automatic Kerberos Credentials for infinite renewal even after users have logged out? articleKB-6050: How to configure a group for automatic Kerberos Credentials for infinite renewal?