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KB-5118: How to upload large files to Centrify though FTP

Centrify DirectAudit ,   Centrify DirectControl ,   Centrify Identity Service, App Edition ,   Centrify Identity Service, Mac Edition ,   Support Portal ,  

12 April,16 at 11:07 AM

Applies to: Centrify Support

Question:

The maximum size of attachments to Centrify Support tickets are limited to approximately 8 MB.
Is there a way to submit larger log files for analysis?


Answer:

Centrify Technical Support can create customer-specific FTP accounts to help with the exchange of files during the investigation of a case. 
This secure FTP site is only accessible to the assigned customer and Centrify Support agents.

Please notify Support if you have a large file to upload (For example full log packs).

The following information will be supplied:
  1. FTP address
  2. Username
  3. Password

Notes:
  • Although it is possible to access the FTP via OS X Finder's  "Connect to Server" function on Mac systems, some files may be denied write access and upload will not work.
  • It is recommended to use a dedicated FTP client such as Filezilla when accessing the FTP.

(All external links provided as a courtesy.)

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