Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-5083: How to grant read-only access to Centrify Support

Centrify Identity Service, App Edition ,   Centrify Privilege Service ,  

4 January,17 at 10:12 PM

Applies to: Centrify Identity Service 

Question:
Centrify Support may ask for read-only permission to your Admin Portal in order to view how the environment is configured. This will help with investigating issues with applications, role membership, policy, enrollment, and more.

Where is this access granted?


Answer: 
Any user in the System Administrator (sysadmin) Cloud Role can grant read-only access to Centrify Support.
Note: Read-only access does not allow the Support team to modify any settings or edit any information within the Admin Portal.

To grant read-only support follow the instructions below:
  1. Log in to the Centrify Admin Portal
     
  2. Click your name in the top right corner and select the Support link from the drop down. 

    User-added image

     
  3. Select the drop down under "Grant read-only access to Centrify Support".

    User-added image

     
  4. Choose the amount of time you would like to grant Centrify Support read-only access to your Admin Portal.

    User-added image


     
  5. Click Save.

    User-added image

For more information on this setting, see the Admin Portal Online Help section:

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.