Question:

Centrify Support may ask for read-only permission to your Admin Portal in order to view how the environment is configured. This will help with investigating issues with applications, role membership, policy, enrollment, and more.

Where is this access granted?


Answer: 

Any user in the System Administrator (sysadmin) Cloud Role can grant read-only access to Centrify Support.
Note: Read-only access does not allow the Support team to modify any settings or edit any information within the Admin Portal.

To grant read-only support follow the instructions below:

1. Log in to the Centrify Admin Portal
    
2. Click your name in the top right corner and select the Support link from the drop down. 
   
   
   
    
3. Select the drop down under "Grant read-only access to Centrify Support".
   
   
   
    
4. Choose the amount of time you would like to grant Centrify Support read-only access to your Admin Portal.
   
   
   
   
    
5. Click Save.
   
   

For more information on this setting, see the Admin Portal Online Help section:

• Enabling read-only access for Centrify support