Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-5026: There is no "All" option for "Period to sync email" in Exchange Settings policy

Centrify DirectControl ,   Centrify Identity Service, App Edition ,  

12 April,16 at 11:10 AM

Applies to: Centrify Identity Service

Question: 

In native email client on Samsung devices, "All" can be selected as the sync period of email as below:

User-added image

However, "All" option cannot be found in the following policies in Centrify Cloud Manager:

- Samsung KNOX Device Settings > Exchange Settings > Sync Options

- Samsung KNOX Workspace Settings > Container Settings > Exchange Settings > Sync Options
User-added image

What is the reason of that?

Answer: 

The API that this policy calls only supports fixed values for this parameter. As "All" is not a fixed value, "All" option is not available in this policy.

Please set the value of "Period to sync email" to one of the listed values (1 day, 3 days, 1 week, 2 weeks, 1 month) in the above mentioned policies.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-3925: How to add Centrify parameter to a group policy articleKB-6028: Getting Started with Office 365 and the Centrify Identity Service - Configuration Overview articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-2984: How to configure Office 365 for mobile devices using Group Policy articleKB-6198: Office 365 Troubleshooting Workflow articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-6041: How to show current license type in use by adclient? articleKB-6040: How to change the license type in use after adclient successful joined to the AD?