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KB-5026: There is no "All" option for "Period to sync email" in Exchange Settings policy

Authentication Service ,   App Access Service ,  

12 April,16 at 11:10 AM

Applies to: Centrify Identity Service


In native email client on Samsung devices, "All" can be selected as the sync period of email as below:

User-added image

However, "All" option cannot be found in the following policies in Centrify Cloud Manager:

- Samsung KNOX Device Settings > Exchange Settings > Sync Options

- Samsung KNOX Workspace Settings > Container Settings > Exchange Settings > Sync Options
User-added image

What is the reason of that?


The API that this policy calls only supports fixed values for this parameter. As "All" is not a fixed value, "All" option is not available in this policy.

Please set the value of "Period to sync email" to one of the listed values (1 day, 3 days, 1 week, 2 weeks, 1 month) in the above mentioned policies.