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KB-5022: Changing default launcher using Kiosk policy has unexpected results on Samsung devices

Authentication Service ,   App Access Service ,  

30 June,15 at 04:27 PM

Applies To: Centrify Identity Service


When Administrators change the Android home launcher settings within the "Enable kiosk mode" group policy
for Samsung devices, the device may not display the correct launcher.

As an example, changing the policy selection options from "MDM client" to "Use default Android home launcher" may
not take effect as expected.


This is intended by design and expected behavior for Samsung devices.


Correct usage requires the policy must first be disabled to allow the device to prompt for selection of the
default TouchWiz launcher. Once the default launcher has been restored, the policy settings can be enabled
again and configured to use the desired home launcher.