Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-5022: Changing default launcher using Kiosk policy has unexpected results on Samsung devices

Centrify DirectControl ,   Centrify Identity Service, App Edition ,  

30 June,15 at 04:27 PM

Applies To: Centrify Identity Service


Problem:

When Administrators change the Android home launcher settings within the "Enable kiosk mode" group policy
for Samsung devices, the device may not display the correct launcher.

As an example, changing the policy selection options from "MDM client" to "Use default Android home launcher" may
not take effect as expected.


Cause:

This is intended by design and expected behavior for Samsung devices.


Solution:

Correct usage requires the policy must first be disabled to allow the device to prompt for selection of the
default TouchWiz launcher. Once the default launcher has been restored, the policy settings can be enabled
again and configured to use the desired home launcher.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.