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KB-4903: Require to install CBE every time when launching a web application which requires CBE on IE

Centrify DirectControl ,   Centrify Identity Service, App Edition ,  

12 April,16 at 11:07 AM

Applies to: All versions of Centrify Identity Service using Internet Explorer (IE)

Question:

When using IE, Centrify Browser Extension (CBE) was installed either by:

1. Launching a web application that requires CBE in User Portal

or 

2. Though the Downloads option in Cloud Manager (aka Admin Portal)

User-added image

In IE browser > Settings > Manage add-ons, it shows CBE is enabled:

User-added image

The problem is even though CBE is installed and enabled, every time a web application that requires CBE is launched in User Portal, user will be re-directed and shown with the installation screen again which is not expected:

User-added image

Removing and reinstalling CBE didn't help even restarting IE browser after that. This prevents users from launching web applications that require CBE in User Portal. Is there a way to workaround this?


Answer:

In Internet Options > Advanced tab, "Enable 3rd-party browser extensions" option should be checked:

User-added image

It is recommended to restart the IE browser after checking this box.

If this doesn't help, please follow KB-4342 - Section: "How To Uninstall" to un-install / re-install CBE and Section: "How To Collect Diagnostic Logs" to collect the diagnostic logs as described, and then contact Centrify Technical Support with the collected information/logs:

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.