Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-4380: Centrify dad daemon is running but dainfo shows it is offline

9 June,16 at 02:03 PM

Applies to:  

All versions of Centrify DirectAudit 


Problem:

Centrify dad daemon is running but dainfo shows it is offline.   Restarting the service does not help.

root@demorhel:/$ ps -ef | grep -w dad
root 10682502 3276990 4 May 02 - 1:46 /usr/sbin/dad


root@demorhel:/$ dainfo
Pinging adclient: adclient is available
Daemon Status: Offline
Current Collector:
Offline Store Size: 682.91 KB
Getting offline database information:
Size on disk: 1.78 MB
Database filesystem usage: 510.32 MB used, 1.50 GB total, 1.00 GB free
DirectAudit is enabled on the following:
/bin/bsh
/bin/csh
/bin/ksh
/bin/psh
/bin/tsh
/usr/bin/bsh
/usr/bin/csh
/usr/bin/dash_bin_bsh
/usr/bin/dash_bin_csh
/usr/bin/dash_bin_ksh
/usr/bin/dash_bin_psh
/usr/bin/dash_bin_tsh
/usr/bin/dash_usr_bin_bsh
/usr/bin/dash_usr_bin_csh
/usr/bin/dash_usr_bin_dzsh
/usr/bin/dash_usr_bin_ksh
/usr/bin/dash_usr_bin_psh
/usr/bin/dash_usr_bin_tsh
/usr/bin/dzsh
/usr/bin/ksh
/usr/bin/psh
/usr/bin/tsh 


Cause:

It would be best to run below command to identify what installation name is being used or are listed.

# dainfo --diag

The example below after running the above command may produce a list of more than one installation name.  In this output, it indicates that agent has been configured to use installation named “DefaultInstallation” which does not have any Audit Stores under it.  The agent needs to be configured to talk to the correct DA installation which would be either CentrifyDA-AuditServer-Prod or CentrifyDA-AuditServer-QA or CentrifyDA_Audit_Server_Prod or DefaultInstallation1

Establishing connection with dad: Success
Dad's current state: The agent is not in the scope of any Audit Store
The agent is not in the scope of any Audit Store
Dad's current Installation: 'DefaultInstallation' (configured locally)
Dad's current Audit Store: N/A
Dad's current Collector: N/A
........
.......
Installations:
   CentrifyDA-AuditServer-Prod          <--------------Installation name
      Active Directory Object: ###########
.......
.......
   CentrifyDA-AuditServer-QA               <-------------Installation name
      Active Directory Object: ###########
.......
.........
   CentrifyDA_Audit_Server_Prod         <-------------Installation name
      Active Directory Object: ###########


Resolution:

Run below command as root to configure the Unix agent to talk to the right installation.

# dacontrol -i <installation name> 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-6041: How to show current license type in use by adclient articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-4879: DirectAudit Agent online but offline store is not despooling after improper shutdown articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin? articleKB-1885: How does DirectAudit handle auditing of sesions, login when system is running low/out of disk space articleKB-8409: DirectAudit Agent online but offline store is not despooling articleKB-2432: dainfo --diag shows offline; unable to connect to collector