KB-4380: Centrify dad daemon is running but dainfo shows it is offline

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KB-4380: Centrify dad daemon is running but dainfo shows it is offline

Product:

Published:

9 June,16 at 02:03 PM

Rating:

Applies to:

All versions of Centrify DirectAudit

Problem:

Centrify dad daemon is running but dainfo shows it is offline. Restarting the service does not help.

root@demorhel:/$ ps -ef | grep -w dad
root 10682502 3276990 4 May 02 - 1:46 /usr/sbin/dad

root@demorhel:/$ dainfo
Pinging adclient: adclient is available
Daemon Status: Offline
Current Collector:
Offline Store Size: 682.91 KB
Getting offline database information:
Size on disk: 1.78 MB
Database filesystem usage: 510.32 MB used, 1.50 GB total, 1.00 GB free
DirectAudit is enabled on the following:
/bin/bsh
/bin/csh
/bin/ksh
/bin/psh
/bin/tsh
/usr/bin/bsh
/usr/bin/csh
/usr/bin/dash_bin_bsh
/usr/bin/dash_bin_csh
/usr/bin/dash_bin_ksh
/usr/bin/dash_bin_psh
/usr/bin/dash_bin_tsh
/usr/bin/dash_usr_bin_bsh
/usr/bin/dash_usr_bin_csh
/usr/bin/dash_usr_bin_dzsh
/usr/bin/dash_usr_bin_ksh
/usr/bin/dash_usr_bin_psh
/usr/bin/dash_usr_bin_tsh
/usr/bin/dzsh
/usr/bin/ksh
/usr/bin/psh
/usr/bin/tsh

Cause:

It would be best to run below command to identify what installation name is being used or are listed.

# dainfo --diag

The example below after running the above command may produce a list of more than one installation name. In this output, it indicates that agent has been configured to use installation named “DefaultInstallation” which does not have any Audit Stores under it. The agent needs to be configured to talk to the correct DA installation which would be either CentrifyDA-AuditServer-Prod or CentrifyDA-AuditServer-QA or CentrifyDA_Audit_Server_Prod or DefaultInstallation1

Establishing connection with dad: Success
Dad's current state: The agent is not in the scope of any Audit Store
The agent is not in the scope of any Audit Store
Dad's current Installation: 'DefaultInstallation' (configured locally)
Dad's current Audit Store: N/A
Dad's current Collector: N/A
........
.......
Installations:
CentrifyDA-AuditServer-Prod <--------------Installation name
      Active Directory Object: ###########
.......
.......
CentrifyDA-AuditServer-QA <-------------Installation name
      Active Directory Object: ###########
.......
.........
CentrifyDA_Audit_Server_Prod <-------------Installation name
      Active Directory Object: ###########

Resolution:

Run below command as root to configure the Unix agent to talk to the right installation.

# dacontrol -i <installation name>