This article outlines the steps to view and capture a screenshot of Android device details if requested by support.
Applies to: Centrify Identity Service, App Edition
When escalating device related issues to Support, device details may be requested. The “About Device” settings menu will display the following information:
Model Number — These numbers differ according to the operator.
Android Version — KNOX requires 4.3.
Kernel Version — Version of current kernel, date firmware last updated.
Baseband version — Modem firmware and build number.
Build Number — Indicates code family (J=Jellybean), branch (R=primary, S=secondary), date (S15=July 15, 2013), and build (J=#10).
SELinux Status — This can be:
Permissive — Device records unauthorized access to resources. Device manufacturers use this information to improve their security policy files.
Enforcing (default) — Device prevents unauthorized access to resources
Viewing the About Device menu
To display this information:
Navigate to: Settings > General / More > About device.
Capturing a screenshot of the menu
To capture a menu screenshot:
Press the Home and Power buttons simultaneously for 1 second and release. There should be a white outline of the screen displayed briefly along with an audible “click” camera sound. A notification message that the image has been captured should be displayed. The captured file is located in the device Screenshots folder.