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KB-4136: Procedure to recover spool file for KB-3047

Centrify DirectAudit ,  

12 April,16 at 11:13 AM 


 
Applies to: All versions of DirectAudit earlier than Suite 2012.2.

Question:

What steps does one take to recover spool file when following KB-3047: DA agent in offline mode and collector returned "Offset and length were out of bounds" error

Answer:

a) The Collector should be upgraded to Centrify Suite 2013.2 (DirectAudit 3.1.0). 

b) A dedicated DirectAudit 3.0.x UNIX / Linux agent machine is needed for recovery.  Ensure that no other users are currently audited, and login using a privileged account that is not audited.

c) Make sure the 3.0.x DirectAudit agent is connected to the Collector and its online.

d) Stop the DirectAudit agent service.

e) Rename /var/centrifyda/spool-dbqc.

f) Move one saved directory from step e) above to /var/centrifyda/spool-dbqc.

g) Start the DA agent service.

h) Wait for the spool data to despool completely.  One can verify if the despoiling is completed by running the command “dainfo --diag” [command is run as “root”] and check if the “Offline store size” is 0.  

i) Repeat steps (d) through (h) for the rest of the saved directories.
 

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