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KB-41092: Users are unable to MFA login to the Windows machines

Authentication Service ,  

28 September,20 at 11:07 PM

Problem: Users are unable to MFA login to the Windows machines

Cause: User a
dded a Connector for a NEW NON Prod On-Prem PAM installation in a Child Domain since the tenant URL was not set in the Production Zones which caused this issue as it now saw two connectors with different tenant URL's.

Resolution: Please use the local admin account to run dzflush and then dzrefresh to rebuild the cache in order to login with MFA successfully.