Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-36788: Mouse is slow and jittery when using RDP to access Windows 10 or windows server 2019 with Centrify Agent for Windows

Auditing and Monitoring Service ,   Privilege Elevation Service ,  

9 April,21 at 10:19 AM

Problem:  

After installing the Centrify Agent for Windows and enabling the Auditing and Monitoring service on Windows 10 v1903 or higher, and using RDP (Remote Desktop Protocol) to access that machine, the mouse is slow to respond and is jittery or stutters.


Cause:

The issue is not related to the Centrify Agent for Windows, but with the RDP WDDM graphics driver on Windows 10/Windows server 2019 version 1903 and up.


Workaround:

For Windows 10:
Set the "Use WDDM graphics display driver for Remote Desktop Connections" policy to disabled in Group Policy

Steps to disable the "Use WDDM graphics display driver for Remote Desktop Connections":

1. Launch the Group Policy Editor (gpedit.msc) and go to:

Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Remote Session Environment

2. Set "Use WDDM graphics display driver for Remote Desktop Connections" policy to Disabled

3. Restart the computer to make the change take effect


For Windows Server 2019:

1. Stop the DirectAudit Service
2. Add the following registry key:

Location: HKEY_LOCAL_MACHINE\SOFTWARE\Centrify\DirectAudit\Agent
Type: DWORD
Name: WashUseCaptureBlt
Value: 0

3. Start the DirectAudit Service
4. Attempt an RDP session into the win 2019 server.

Note:

See the following 3rd party links for more information: (Centrify is not responsible for the availability or content of 3rd party links)

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-1903-remote-desktop-cursor-stutters/dc1f77db-0f35-4954-8084-937edc192558

https://borncity.com/win/2019/10/30/windows-10-v1903-mouse-stutter-with-rdp-sessions/