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KB-3261: While upgrading from 4.x to 5.x, the cache cannot be converted to the new version

Centrify DirectControl ,  

12 April,16 at 11:11 AM

Applies to: Centrify DirectControl versions 4.x and 5.x

Question:

While upgrading the Directcontrol Agent from 4.4.3 to 5.x, the following error is seen:

WARNING: cache cannot be upgraded from 4.4.3-424

What does this mean?

Answer:

This is a warning message to notify that the process will not be able to convert the cache from the previous 4.x format to the new 5.x format.
Instead, it will rebuild a new cache under the new format - therefore please make sure that the agent is connected to AD (adinfo -m) during the whole process.

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