Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >

KB-3237: Failed to decrypt data. You do not have sufficient permissions to decrypt the user credential

Authentication Service ,  

12 April,16 at 11:47 AM

Applies to: All versions of Centrify Deployment Manager
When the password of the local Windows account used to launch deployment manager is changed, the following error occurs when trying to update properties of computers:
"Failed to decrypt data. You do not have sufficient permissions to decrypt the user credential"
This can be fixed this by deleting and recreating the DM database:
But this is a very cumbersome workaround, is there another option to handle this?
In the above case, there is a difference between changing password using:
a) Ctrl+Alt+Delete
b) Computer management > User GUI
When a) is used, it asks for the old password .
When b) is used, it does not ask for the old password.
There is a security risk involved in changing password using b), so Windows will pop up a strong warning message indicating that encrypted passwords stored in system will not work. 
Centrify uses DPAPI (, and so it also affects Deployment Manager.
If password is changed using Ctrl+Alt+Delete, this issue should not happen.