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KB-2846: Provisioning tab does not appear in the Zone properties page

Authentication Service ,  

12 April,16 at 11:13 AM

Applies to: All versions of Centrify DirectManage

Problem:

The Provisioning tab does not appear in the Zone’s properties page in the Centrify DirectControl console / DirectManage Access Manager. 


Cause:

The Centrify Zone Provisioning Agent (ZPA) was not installed when installing Centrify Suite. 

To check whether the ZPA is installed or not, go to Control Panel > Programs > Programs and Features. 

If the ZPA was installed before, then Centrify Zone Provisioning Agent <version> will be shown in the program list.


Resolution:

Install ZPA using the steps below:
  1. Insert the Centrify Suite disk and start the installation wizard of Centrify DirectManage (Access).
  2. Choose “Add or remove DirectManage Access components”.
  3. In the list of components, make sure “Centrify Zone Provisioning Agent” is checked, and then click Next to continue the wizard.
  4. After installing, the Provisioning tab will be seen in the Zone properties page of the DirectManage Access Manager.

Note: If ZPA is already installed and the Provisioning Tab is still not displayed it is recommend to re-install the ZPA agent. 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

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