Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-2821: AD Join Assistant will not accept domain admin credentials.

Mac & PC Management Service ,  

12 April,16 at 11:46 AM

Applies to: Centrify DirectControl 5.1.0 for Mac OS X only.
 
Problem:
 
After entering AD domain admin credentials into the second screen of the AD Join Assistant, pressing "Continue" results in one of the following error messages:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Validation of username, password, and domain failed with this error: 
get user credentials: Preauthentication failed
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Validation of username, password, and domain failed with this error: 
error during execution: wrong # args: should be [-gc] [-write] [-machine] <[server@domain> [<user> [<password>]]
 
 
The domain admin credentials have been double-checked to be correct and the account has not expired. 
 
Using the command-line adjoin method to join the Mac with the same credentials passes through successfully.
 
 
Cause:
 
The above error prompts may show if the domain admin password contains any of the following characters:
- a dash character (-)
- a dollar sign ($)
- a space character ( )
- an ampersand (&)
 
The preauthentication interprets these characters incorrectly and throws up a false-positive when verifying the validity of the entered credentials.
 
 
Workaround:
 
There are three workarounds to this issue;
 
- Option 1:
Avoid the use of the above characters within the domain admin password. 
 
- Option 2:
Use the command-line adjoin method to join the computers to the domain:
 
First enable licensed features:
 
  sudo adlicense -l 
 
Then join the domain in the selected mode (either Auto Zone or Zone Mode).
 
To join the domain in Auto Zone mode: 
 
  sudo /usr/sbin/adjoin --user Administrator --container "domain.com/Path/To/OU" --name ComputerName --workstation domain.com 
 
To join the domain in Zone Mode: 
 
  sudo /usr/sbin/adjoin --user Administrator --container "domain.com/Path/To/OU" --name ComputerName --zone ZoneName domain.com 
 
 
- Option 3:
Download the 5.0.3 version of the GUI front-end (attached below) and use that to join to the domain. The agent will still be using the 5.1.0 binaries to join and communicate with Active Directory.
 
 
Resolution:
 
This will be fixed in the 5.1.1 release of the AD Join Assistant.
 
 
Note: 
 
This issue strictly related to the GUI itself and is not a network configuration or an AD account problem.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin? articleKB-6041: How to show current license type in use by adclient articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6044: How to configure users for automatic Kerberos Credentials for infinite renewal even after users have logged out? articleKB-6050: How to configure a group for automatic Kerberos Credentials for infinite renewal? articleKB-5071: Unjoining domain leaves computer object in AD articleKB-3000: Troubleshooting login issues on Mac systems.