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KB-27812: DA collector terminated due to an unhandled exception

Auditing and Monitoring Service ,  

15 April,20 at 09:15 AM

Applies to: Centrify Infrastructure Services 19.2 or older


The DA collector's status is changed to stopped right after the service is started. 

There was an unhandled exception in the third party compression library quicklz v1.4.0. A Windows event is logged as below. 

Faulting application name: collector.exe, version:, time stamp: 0x5be2d568
Faulting module name: quicklz64.dll, version:, time stamp: 0x5be2d4a6
Faulting application path: C:\Program Files\Centrify\DirectManage Audit\Collector\collector.exe
Faulting module path: C:\Program Files\Centrify\DirectManage Audit\Collector\quicklz64.dll
Application: collector.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. 

This has been fixed in release 19.6.