KB-27812: DA collector terminated due to an unhandled exception
Auditing and Monitoring Service
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3/10/2020 5:32 AM |
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4/15/2020 9:15 AM |
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4/15/2020 9:15 AM |
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Article Audience |
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Products |
Auditing and Monitoring Service
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Operating Systems |
Windows
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Service |
Centrify Infrastructure Services
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000027812 |
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Applies to: Centrify Infrastructure Services 19.2 or older
Problem:
The DA collector's status is changed to stopped right after the service is started.
Cause:
There was an unhandled exception in the third party compression library quicklz v1.4.0. A Windows event is logged as below.
Faulting application name: collector.exe, version: 3.5.2.570, time stamp: 0x5be2d568
Faulting module name: quicklz64.dll, version: 0.0.0.0, time stamp: 0x5be2d4a6
Faulting application path: C:\Program Files\Centrify\DirectManage Audit\Collector\collector.exe
Faulting module path: C:\Program Files\Centrify\DirectManage Audit\Collector\quicklz64.dll
Application: collector.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception.
Resolution:
This has been fixed in release 19.6.