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KB-27812: DA collector terminated due to an unhandled exception

Auditing and Monitoring Service ,  

15 April,20 at 09:15 AM

Applies to: Centrify Infrastructure Services 19.2 or older

Problem: 

The DA collector's status is changed to stopped right after the service is started. 

Cause: 
There was an unhandled exception in the third party compression library quicklz v1.4.0. A Windows event is logged as below. 


Faulting application name: collector.exe, version: 3.5.2.570, time stamp: 0x5be2d568
Faulting module name: quicklz64.dll, version: 0.0.0.0, time stamp: 0x5be2d4a6
Faulting application path: C:\Program Files\Centrify\DirectManage Audit\Collector\collector.exe
Faulting module path: C:\Program Files\Centrify\DirectManage Audit\Collector\quicklz64.dll
Application: collector.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. 


Resolution:
This has been fixed in release 19.6. 

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