Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >

KB-2740: Why is the collector service not starting? (Event ID 7000 and 7009)

Auditing and Monitoring Service ,  

12 April,16 at 11:11 AM


When starting the collector service, it ends up with the following error messages and Event ID 7000 and 7009:

The DirectAudit 2012 Collector service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

This is similar to the issue as described in:
The collector service takes longer than the timeout value when issuing connection to SQL server.

  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  3. In the right pane, locate the ServicesPipeTimeout entry. 
Note If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps:​
  1. Type ServicesPipeTimeout, and then press ENTER.
  2. On the Edit menu, point to New, and then click DWORD Value
  • Right-click ServicesPipeTimeout, and then click Modify.
  • Click Decimal, type 180000, and then click OK.
    This value represents the time in milliseconds before a service times out.
  • Restart the computer.
For more information, please refer to the Microsoft KB article (provided as a courtesy):

Related Articles

No related Articles