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KB-2740: Why is the collector service not starting? (Event ID 7000 and 7009)

Centrify DirectAudit ,  

12 April,16 at 11:11 AM

Applies to: All versions of Centrify DirectDirect 2.x or higher

Problem:
When starting the collector service, it ends up with the following error messages and Event ID 7000 and 7009:

===========
The DirectAudit 2012 Collector service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
===========


Cause:
This is similar to the issue as described in:
 
The collector service takes longer than the timeout value when issuing connection to SQL server.

Resolution:
1. In Registry Editor, locate and right-click on the following registry subkey: 
  /HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/
 
2. In Control, in the right pane of Registry Editor, right-click and choose "New" then "DWORD". 
 
3. Replace New Value #1 with ServicesPipeTimeout and then press ENTER.
 
4. Right-click the newly created ServicesPipeTimeout registry entry and click Modify.
 
5. In the Value data text box, type 180000, and click OK
 
** Note TimeoutPeriod is a placeholder for the value of the time-out (in milliseconds) set for the service. 
For example, to set the time-out period to 24 hours (86400000 milliseconds), enter 86400000.  
 
6. Restart the computer for the Service Control Manager to apply this change.

** Restart of computer is required **

 

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