12 April,16 at 11:45 AM
Applies to: All versions of Centrify DirectControl on OS X 10.7 and 10.8
Question:
When using a smart card device to login to the machine, clicking the padlock in System Preferences does not produce any response (no prompt for password).
Restarting the machine sometimes fixes this, but is not a permanent solution.
How can this be fixed?
Answer:
This is a bug in OS X. (Apple Bug ID 12491456)
On OS X 10.7, if this problem occurs, please try to enter the following Terminal commands as Local Admin:
On OS X 10.8, the following command could also be used as an alternative:
This issue has been fixed by Apple in OS X 10.8.5. Below is a quote from an Apple article: https://support.apple.com/en-us/HT202750
"Addresses an issue that prevented a smart card from unlocking preference panes in System Preferences"