Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-2607: Unable to unlock System Preferences tab (padlock)

Authentication Service ,  

12 April,16 at 11:45 AM

Applies to: All versions of Centrify DirectControl on OS X 10.7 and 10.8


Question:


When using a smart card device to login to the machine, clicking the padlock in System Preferences does not produce any response (no prompt for password).

Restarting the machine sometimes fixes this, but is not a permanent solution.

How can this be fixed?


Answer:


This is a bug in OS X. (Apple Bug ID 12491456)

On OS X 10.7, if this problem occurs, please try to enter the following Terminal commands as Local Admin:
 

  • sudo launchctl unload -w /System/Library/LaunchDaemons/com.apple.securityd.plist
  • sudo launchctl load -w /System/Library/LaunchDaemons/com.apple.securityd.plist

The first command takes approximately 20 seconds to complete. After the command completes, restart System Preferences and the padlock should be now unlockable.


On OS X 10.8, the following command could also be used as an alternative:

 

  • sudo pkill -HUP securityd

 
Resolution:


This issue has been fixed by Apple in OS X 10.8.5. Below is a quote from an Apple article: https://support.apple.com/en-us/HT202750

"Addresses an issue that prevented a smart card from unlocking preference panes in System Preferences"

(Link provided as a courtesy)

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-3925: How to add Centrify parameter to a group policy articleKB-6041: How to show current license type in use by adclient articleKB-6040: How to change the license type in use after adclient successful joined to the AD? article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part I articleKB-6056: How to report the group policy settings that are in effect for the local computer? article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part III articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part II