Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-2439: How to preserve cache credentials when upgrading or reinstalling

Authentication Service ,  

12 April,16 at 11:10 AM

Applies to: Centrify DirectControl 5.0.x

Problem:

Cached credentials will expire upon upgrading or after a reinstall. 


Cause:

An upgrade to CDC 5.0.2 does not preserve the cache. After upgrading, adclient will start to run with a fresh cache, which means whether upgrading in connected or disconnected mode, the AD user will not be able to do a cached login afterwards. The AD user has to login again to cache the new information.


Workaround:

Upgrade to Centrify DirectControl 5.1 or above. 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-20210: Common Questions Regarding Centrify DirectControl and CoreOS articleKB-1933: How to remove an old/previous (SCP) DirectAudit Installation article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part I article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part III article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part II articleKB-5278: How to install Centrify DirectControl Agent 5.2.2 SP1 articleKB-1780: How to uninstall Centrify agent on Unix/Linux platforms? articleKB-1996: How to remove "DirectAudit Emergency Prompt:" error upon boot articleKB-1809: Getting error message when running install-da.sh