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KB-22996: Connector not showing up in Access Manager under "Test Centrify Identity Platform Connection"

Authentication Service ,   Privileged Access Service ,  

29 October,19 at 10:23 PM

Problem:

In Access Manager, when right clicking on "Centrify Access Manager" and choosing "Test Centrify Identity Platform Connection", no Connectors are showing in the list,

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Even though in the tenant there is a Connector that shows as active.

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Cause:

In order for Connectors to show up when running the "Test Centrify Identity Platform Connection"  tool, they need to have the "AD Proxy" Service Enabled on the tenant. 
If it is not enabled for a Connector, that Connector will not show up in the tool to be tested.


Resolution:

Enable the "AD Proxy" service for the Connectors in the tenant, either by right clicking on the Connector and choosing "Enable AD Proxy" or by checking the box next to the Connector, clicking the "Actions" button and choosing "Enable AD Proxy".

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Once the AD Proxy has been enabled, it will show in the list of enabled services in the tenant.

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That Connector will then show up in the "Test Centrify Identity Platform Connection"  tool.

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