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KB-2190: Get the error message "Failed to decrypt data. You do not have sufficient permissions to decrypt the user credential." after upgraded the Deployment Manager

Auditing and Monitoring Service ,   Authentication Service ,   Mac & PC Management Service ,  

12 April,16 at 11:45 AM

Applies to: 
 
All versions of Centrify Deployment Manager

 
Question: 
 
The following error message "Failed to decrypt data. You do not have sufficient permissions to decrypt the user credential." was observed after upgrading the Deployment Manager.

 
Answer:

The error message appears because the corresponding user's master key has been changed after upgraded the Deployment Manager. It can be fixed by either:

 

1. Input the root password for each of the discovered computers again in Deployment Manager or

 

2. Remove the .sdf file and build the computer list again in Deployment Manager.

 

    You can find the .sdf file at the following location:
 

    C:\Users\<USER>\AppData\Roaming\Centrify\DeploymentManager\datastore.sdf

 

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