Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-2190: Get the error message "Failed to decrypt data. You do not have sufficient permissions to decrypt the user credential." after upgraded the Deployment Manager

Centrify DirectAudit ,   Centrify DirectControl ,   Centrify Identity Service, Mac Edition ,  

12 April,16 at 11:45 AM

Applies to: 
 
All versions of Centrify Deployment Manager

 
Question: 
 
The following error message "Failed to decrypt data. You do not have sufficient permissions to decrypt the user credential." was observed after upgrading the Deployment Manager.

 
Answer:

The error message appears because the corresponding user's master key has been changed after upgraded the Deployment Manager. It can be fixed by either:

 

1. Input the root password for each of the discovered computers again in Deployment Manager or

 

2. Remove the .sdf file and build the computer list again in Deployment Manager.

 

    You can find the .sdf file at the following location:
 

    C:\Users\<USER>\AppData\Roaming\Centrify\DeploymentManager\datastore.sdf

 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.