Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-20124: Windows Agent Does Not Install if Citrix VDA is Installed

Privilege Elevation Service ,  

15 April,20 at 09:46 AM

Problem:

It has been discovered that when trying to install the Centrify Agent for Windows 3.5.1.334 on some Windows platforms, the following error is generated and the agent does not get installed. 


User-added image


Cause:

Citrix Virtual Delivery Agent (VDA) version 7.9 or higher is installed. Starting with VDA 7.9, Citrix issues a kernel APC to hook into the process. The issue is caused by KAPC hook on wevtutil.exe. CtxUvi is Citrix universal Injection kernel Driver which is developed to have zero dependency on AppInit.dll for hooking mechanism. 



Solution:

Centrify has not implemented a solution as the issue is with Citrix.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-9093: Can the Centrify Agent for Windows be Silently Installed and Joined to a Zone Without Rebooting the Windows Machine? articleKB-20210: Common Questions Regarding Centrify DirectControl and CoreOS articleCentrify Agent for Windows™ Deployment Options - Introduction articleKB-9045: Agent upgrade 2017.1 failure on Citrix XenApp 7.13 articleKB-36788: Mouse is slow and jittery when using RDP to access Windows 10 with Centrify Agent for Windows articleKB-4824: Citrix XenApp and Centrify Server Suite compatibility note article[Labs] Using Centrify MFA to secure AWS WorkSpaces with Simple AD articleHOWTO: Install, configure and test the Centrify IBM DB2 SSO Module article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part III