Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-2008 Deployment manager cannot determine OS platform and blocks deployment.

Centrify DirectControl ,  

12 April,16 at 11:43 AM

Problem:

Deployment Manager cannot determine the OS of Linux hosts,  it shows “unknown” in the OS filed and software deployment is disallowed.

Cause:

 We check the kernel version while determining the OS information. This issue comes out when the Linux/Unix OS has a new version of kernel.

Workaround:

We can manually override the analyze information by enabling “Custom Query”.

We will enter “Debian 10” as OS platform in following example.

1. Go to the host where Deployment Manager is installed and open C:\Windows\regedit.exe 
2. Right-click on "HKEY_CURRENT_USER\Software\Centrify\Deployment Manager" 
3. Select New and create a new "DWORD value" 
4. Set the new DWORD value name as "Custom Query" 
5. Set the Base as "Hexadecimal" and the value data to "1" 
6. Open Deployment Manager 
7. Right-click on the Debian host and select Properties 
8. Select Advanced... 
9. Click on the field OS Version and input deb10 
10. Right-click on the Debian host and select Refresh Computer Information 
11. Then, you can find that the Operating System can be recognized as "Debian 5".

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

No related Articles