Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-19190: Centrify Technical Support Policy on custom scripts

Auditing and Monitoring Service ,   Authentication Service ,   Privileged Access Service ,  

21 August,19 at 08:24 PM

Applies To:
Privileged Access Service, Authentication Service and Auditing and Monitoring Service

Question:
What is Centrify Technical Support's policy on custom scripts?


Answer:

For customer reported issues around custom scripts (PowerShell scripts, APIs...), if outside warranty, Centrify Technical Support will help perform a root-cause analysis to identify the problem source.

Centrify Technical Support will work with engineering to pursue a potential fix should the issue be found to be core product related. 

Customers will be advised to reach out to their Centrify account team for engaging professional services for the following:
  1. If the issue is identified to be configuration issue.
  2. If design guidance is being requested.
  3. If general How-To questions are being asked.
To report a custom script issue, please log a support case at https://www.centrify.com/support.
 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-3925: How to add Centrify parameter to a group policy articleKB-20210: Common Questions Regarding Centrify DirectControl and CoreOS articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-20836: Tenant Migration FAQ for joint customers of Centrify and Idaptive articleKB-6041: How to show current license type in use by adclient articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin?