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KB-1820: Is there a setting in DirectControl for SAP to ignore upper/lower case usernames?

Auditing and Monitoring Service ,   Authentication Service ,   Mac & PC Management Service ,  

12 April,16 at 11:07 AM

Applies to:  All versions of Centrify DirectControl for SAP on all Platforms

 
Question:
 
We have usernames in SAP in uppercase. When testing Single Sign-On, login fails for users with usernames in uppercase in SAP. Changing it to lowercase in SAP does allow user to login without any issues.
 
Is there a parameter setting in Centrify DirectControl for SAP to ignore the upper/lower case of the SNC name either on the client side or the server side?

 
Answer:
 
Unfortunately this is a limitation of SAP and SNC, there's nothing Centrify can do to get around it. Therefore the AD username (UPN) must match exactly with the SNC name of the SAP user.