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KB-1578: Unable to map to a share on a clustered server from Mac OS using Login/Logout script

Mac & PC Management Service ,  

12 April,16 at 11:13 AM

Applies to: All versions of Centrify DirectControl for Mac


Unable to map/access a share on a clustered windows server from Mac OS using Login/Logout script. Also connecting to these shares using "Go to" option from finder may prompt for credentials.


This could happen if Kerberos is not enabled for the Clustered servers. So for the scripts to work, one needs to get Kerberos to work first using Single Sign on (SSO) method. A network trace from the Mac OS X machine in question will confirm if it is using Kerberos or NTLM. If Kerberos works, it should not prompt for credentials when accessing the share using the "Go to" option in the finder. If you still experience issues even after accessing share using "Go to" method, please contact support for further troubleshooting.


If the Windows servers that are sharing the resources are clustered using Microsoft Clustering tools, please follow the below KB from Microsoft to check if Kerberos is enabled. If it is not, the server in question may not even show up in ADUC (Active Directory Users and Computers). Please contact the vendor for more information on how to setup clustering as this is outside the scope of Centrify Support. After setting up Kerberos, the script should work. If your issue still persists, please contact Support for further assistance.

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