Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-13680: "Cannot find key sets of zone name or zone guid.This computer is not joined to a domain correctly!"

Authentication Service ,  

29 April,19 at 11:08 PM

Applies to: Centrify Infrastructure Services

Problem: 
Message 'Cannot find key sets of zone name or zone guid. This computer is not joined to a domain correctly!' is returned if performing command adinfo. The centrifydc.service cannot be restarted afterwards. 

[root@rhel74 centrifydc]# adinfo 
Cannot find key sets of zone name or zone guid.
This computer is not joined to a domain correctly!
Local host name:   rhel74
Joined to domain:  resource.com
Joined as:         rhel74.resource.com
Pre-win2K name:    rhel74
Current DC:        dc1.resource.com
Preferred site:    Default-First-Site-Name
Zone:              <unavailable>
CentrifyDC mode:   down
Licensed Features: Enabled

[root@rhel74 centrifydc]# systemctl restart centrifydc.service 
Job for centrifydc.service failed because the control process exited with error code. See "systemctl status centrifydc.service" and "journalctl -xe" for details.


Cause: 
There are 2 files under /var/centrifydc, named kset.zone and kset.zonename to store the zone information. 
If any of these 2 files is corrupted or missed then the above issue appears

Resolution: 
Option 1: To perform adleave and adjoin will re-create these 2 files, kset.zone and kset.zonename. 
Option 2: To copy the kset.zone and kset.zonename from a Working server which is joined to the same zone. Then restart adclient in order to bring adclient back online. 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6041: How to show current license type in use by adclient articleKB-20210: Common Questions Regarding Centrify DirectControl and CoreOS articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin? articleKB-3925: How to add Centrify parameter to a group policy article[Labs] Setting-up an AWS Test Lab for Centrify article[TIPS] A Centrify Server Suite Cheat Sheet