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KB-11517: Error message "Logfile /var/log/centrify_client.log does not exist" after install of Centrify Agent on AIX

Authentication Service ,  

28 December,18 at 05:53 PM

Problem:

On AIX systems running Centrify agent version 5.3.1 (Suite 2016.1) and lower, the following message may be seen in the syslogs or crontab email alerts after a new installation of the agent.
 
"Could not send msg /usr/share/centrifydc/bin/logrotate.sh ERROR: Logfile /var/log/centrify_client.log does not exist. . Please retry"


Cause:

On install of the Centrify Agent on AIX, an entry is added to the crontab.
 
0 0 * * 0-6 /usr/share/centrifydc/bin/logrotate.sh 2>&1 >> /var/log/centrify_logrotate.log

When cron runs that job, the logrotate.sh script checks the /var/log/centrify_client.log file.

If the /var/log/centrify_client.log file does not exist, the error will be seen.


Workaround(s):

1) Manually create the log file.
 
    touch /var/log/centrify_client.log
 
or 
 
2) The /var/log/centrify_client.log is created when Centrify debug logging is turned on, if it does not currently exist. Turn debug logging on and back off again to create the file.
 
    /usr/share/centrifydc/bin/addebug on

  /usr/share/centrifydc/bin/addebug off
   

Resolution:

This is fixed in the Centrify Server Suite 2017 (5.4.0) release

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