Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-11517: Error message "Logfile /var/log/centrify_client.log does not exist" after install of Centrify Agent on AIX

Authentication Service ,  

28 December,18 at 05:53 PM

Problem:

On AIX systems running Centrify agent version 5.3.1 (Suite 2016.1) and lower, the following message may be seen in the syslogs or crontab email alerts after a new installation of the agent.
 
"Could not send msg /usr/share/centrifydc/bin/logrotate.sh ERROR: Logfile /var/log/centrify_client.log does not exist. . Please retry"


Cause:

On install of the Centrify Agent on AIX, an entry is added to the crontab.
 
0 0 * * 0-6 /usr/share/centrifydc/bin/logrotate.sh 2>&1 >> /var/log/centrify_logrotate.log

When cron runs that job, the logrotate.sh script checks the /var/log/centrify_client.log file.

If the /var/log/centrify_client.log file does not exist, the error will be seen.


Workaround(s):

1) Manually create the log file.
 
    touch /var/log/centrify_client.log
 
or 
 
2) The /var/log/centrify_client.log is created when Centrify debug logging is turned on, if it does not currently exist. Turn debug logging on and back off again to create the file.
 
    /usr/share/centrifydc/bin/addebug on

  /usr/share/centrifydc/bin/addebug off
   

Resolution:

This is fixed in the Centrify Server Suite 2017 (5.4.0) release

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-4468: List of Office 365 sign-in error codes for the “Sorry, but we're having trouble signing you in” error message articleKB-1809: Getting error message when running install-da.sh articleKB-4589: Error codes when installing SQL server bundled with Centrify DirectAudit and Centrify Reporting Services articleKB-8172: Error installing sql express with Reporting Services Wizard articleKB-6641: Unexpected error error when opening Access Manager "Object reference not set to an instance of an object" articleKB-10377: Fail to enroll on behalf for user with error: "The profile Centrify Cloud Service could not be installed due to an unexpected error. <InternalError:1>" articleKB-8315: When trying to install security patch getting Error Processing database model articleKB-7816: OpenSSL crashes with messages “unhandled signal 4” error articleKB-7441: List of error codes Adclient and DAD daemons generated for Solaris and Linux clients