Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-11509: New installation of Centrify Direct Audit fails to extract SQL express 2016 fails with "Error 0x80004005"

Auditing and Monitoring Service ,   PC Auditing and Monitoring Service ,  

26 December,18 at 07:29 PM

Problem: 

When installing Centrify Direct Audit version 3.5.2 for evaluation(installing SQL Server express 2016), the error below is seen:
 
error seen when Direct audit fails to install SQL server express.

 
Cause:

The SQL installer is a self-extracting executable file(exe) and the self-extraction fails if the target extraction folder results into a long path. e.g. following path is too long,

             C:\Users\Administrator\Desktop\zip\Centrify-Infrastructure-Services-18.11-mgmt-win64\Centrify-Infrastructure-Services-18.11-mgmt-win64\DirectAudit\setup.exe
 

Workaround:

Please  shorten the path by extracting the zip file to C:\ , the installer will work just fine, for example;

          C:\Centrify-Infrastructure-Services-18.11-mgmt-win64\DirectAudit\setup.exe

OR:

Please install Centrify Direct Audit with using the ISO file at the Centrify download center: 
       https://centrify.force.com/support/CentrifyDownload

It looks like this:
ISO file
 

Solution:

This issue will be addressed in an upcoming release of Centrify Direct Audit

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-2727: How to migrate SQL databases associated with a Centrify_DirectManage Audit installation from one database server to another articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-6041: How to show current license type in use by adclient articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part I articleKB-6056: How to report the group policy settings that are in effect for the local computer? article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part III articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin?