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KB-11509: New installation of Centrify Direct Audit fails to extract SQL express 2016 fails with "Error 0x80004005"

Auditing and Monitoring Service ,   PC Auditing and Monitoring Service ,  

15 April,20 at 10:46 AM


When installing Centrify Direct Audit version 3.5.2 for evaluation(installing SQL Server express 2016), the error below is seen:

error seen when Direct audit fails to install SQL server express.


The SQL installer is a self-extracting executable file(exe) and the self-extraction fails if the target extraction folder results into a long path. e.g. following path is too long,



Please  shorten the path by extracting the zip file to C:\ , the installer will work just fine, for example;



Please install Centrify Direct Audit with using the ISO file at the Centrify download center:

It looks like this:
ISO file


This issue has been addressed in Centrify Infrastructure Services 19.6 release.