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KB-11493: Pure Idaptive Customer Branding Changes

App Access Service ,   App Gateway Service ,   Mac & PC Management Service ,   Mobile Management Service ,   PC Auditing and Monitoring Service ,   Smart Card Service ,  

30 January,19 at 12:19 AM



This article describes planned changes for Idaptive branding of Centrify products and services on February 23rd, 2019 and applies to existing Centrify customers that subscribe only to Idaptive services on or prior to December 31st, 2018. The attached PDF file towards the end of this article can be used for end-user communications.

 

 

User Experience Changes

Your end-users can expect to see changes to the User Portal, Admin Portal, Centrify Browser Extension (CBE), and Centrify mobile application.

The attached PDFs are hard copies of the user focused information you can distribute to your end-users.

 

Portal

Branding changes for the User Portal and Admin Portal will apply to pure Idaptive customers only. No changes for Platform customers and those who have customized the portal to use their company’s logo and colors.

When you log in to the Centrify portal after February 23rd, you will see the Idaptive branding in place of Centrify. Again, you will see no loss in product functionality and if your portals have your company’s branding, you will not see any branding changes.

Current Portal   

 

After February 23rd  

User-added image

 

User-added image


Centrify Browser Extension (CBE)

Branding changes will apply to both pure Idaptive and Platform customers.

After February 23rd, you will see an upgrade prompt on the User Portal. The upgraded version is called the Idaptive Browser Extension (IBE) and will replace CBE.

Click the "here" link to start the upgrade

 

Click the Download button to begin the installation

User-added image

 

User-added image


After the download completes, you will see the a grey Idaptive logo in the upper right of your browser. If you do not see the grey logo, restart the browser.
 

Click the grey Idaptive logo and select Sign In. Login to the User Portal again

 

After successful log in, the grey logo changes to purple & teal color 

User-added image

 

User-added image

You can now launch applications using the Idaptive Browser extension. 
 


Mobile Application

Branding changes will apply to both pure Idaptive and Platform customers.

The Idaptive branded mobile application will be available to existing customers after February 23rd. What you experience on your device falls into two categories.

  1. If you have configured your mobile device to automatically accept application updates, then the Centrify mobile application will automatically update to Idaptive.

  2. If you have NOT configured your mobile device to automatically accept application updates, nothing will change. Your device will continue showing the Centrify branded application until you manually update the application or upon further communication from Idaptive. This means you will see Idaptive branding in the User/Admin Portal, but your mobile device will continue showing the Centrify branded application. You will experience this dual branding until you manually update the mobile application. When you are ready to manually update your mobile application, you can search for either “Centrify” or “Idaptive”. Both will return the Idaptive mobile application.

Regardless of the brand you see, product functionality remains the same. After launching the Idaptive mobile application, you will see the following branding:

User-added image

 

User-added image

 

 


Admin Experience Changes

As a system administrator, you will also see branding changes to the Centrify Connector, Mac agent, and Windows agent.


Connector

Branding changes will apply to pure Idaptive customers only. No changes for Platform customers.

After February 23rd, all pure Idaptive customers will see the Idaptive branded connector available for download in Admin Portal.  Platform customers will continue seeing the Centrify branded connector. Regardless of the brand you see, product functionality remains the same.

All current customers & Platform customers after February 23rd   

Pure Idaptive customers after February 23rd  

User-added image User-added image


The Idaptive branded connector will have the following look & feel.

User-added image



Analytics

Branding changes will apply to pure Idaptive customers only. No changes for Platform customers.

Starting February 23rd, all pure Idaptive customers will see the Idaptive branded Analytics Service. Platform customers will continue seeing the Centrify branded Analytics Service. All customers will maintain 100% functionalities.

All current customers & Platform customers after February 23rd      

Pure Idaptive customers after February 23rd

User-added image User-added image

        

Mac Agent

Branding changes will apply to pure Idaptive customers only. No changes for Platform customers.

After February 23rd, you can get the Idaptive branded Mac Join agent from the Admin Portal.

User-added image

The Idaptive branded Mac agent installer will have the following look & feel.

 User-added image

The Idaptive branded Mac enrollment screen will have the following look & feel.

User-added image

The Direct Control Agent will continue to be available for download from https://www.centrify.com/support/. Login instructions for the Idaptive support portal will be available in January.


Windows Agent

Branding changes will apply to pure Idaptive customers only. No changes for Platform customers.

After February 23rd, you can get the Idaptive Cloud Agent for Windows (new agent) from the Idaptive Admin Portal. The Idaptive Cloud Agent for Windows will support Mobile Device Management (MDM), Zero Sign-on (ZSO), brokered authentication, and MFA for Windows 10 Workstation.

User-added image

Platform and Centrify customers will get the Centrify Cloud Agent for Windows (new agent) from the Centrify Admin Portal.  The Centrify Cloud Agent for Windows will support brokered authentication and MFA for Windows Workstations and Servers.

Contact Idaptive support for the Centrify Agent for Windows.

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