Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >

KB-11483: RDP fails from the tenant but credentials are valid

Privileged Access Service ,  

2 January,19 at 08:20 PM

Problem: When attempting to RDP to a Windows machine from the tenant it fails. Credentials have been verified but RDP still does not work. 

Cause: The issue is related to this recent Microsoft patch

Currently the Centrify RDP library does not have the patch in the 18.11 release.  When attempting to RDP to a windows system that has the patch installed and "Encryption Oracle Remediation" is set to  "Force updated clients", then the connection will fail. 

Workaround: The workaround is to set the "Encryption Oracle Remediation" to "Mitigated"  on the target windows system.

This can be accomplished via Group Policy: 
Computer Configuration -> Administrative Templates -> System -> Credentials Delegation -> Encryption Oracle Remediation

Solution: This will be fixed in a future release.