Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-11483: RDP fails from the tenant but credentials are valid

Privileged Access Service ,  

2 January,19 at 08:20 PM

Problem: When attempting to RDP to a Windows machine from the tenant it fails. Credentials have been verified but RDP still does not work. 

Cause: The issue is related to this recent Microsoft patch 

https://support.microsoft.com/en-us/help/4093492/credssp-updates-for-cve-2018-0886-march-13-2018

Currently the Centrify RDP library does not have the patch in the 18.11 release.  When attempting to RDP to a windows system that has the patch installed and "Encryption Oracle Remediation" is set to  "Force updated clients", then the connection will fail. 


Workaround: The workaround is to set the "Encryption Oracle Remediation" to "Mitigated"  on the target windows system.

This can be accomplished via Group Policy: Computer Configuration -> Administrative Templates -> System -> Credentials Delegation -> Encryption Oracle Remediation

Solution: This will be fixed in a future release. 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleCentrify 20.2 Release Notes articleCentrify 19.5 Release Notes articleCentrify 19.4 Release Notes articleCentrify 18.5 Release Notes articleCentrify 20.1 Release Notes articleCentrify Cloud 16.9 Release Notes articleCentrify 17.4 and 17.4 Hotfix Release Notes articleCentrify 18.2 Release Notes articleCentrify Cloud 16.10 Release Notes