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KB-11030: Unable to launch Chrome in work profile when using Android 8.0 or above

App Access Service ,   Mobile Management Service ,  

27 September,18 at 01:22 PM

Applies to: All versions of Centrify Identity Service


Chrome in the work profile cannot be opened on devices with Android 8.0 or above. The Chrome icon is greyed out as below:

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Tabbing on the Chrome icon will show the following prompt:

"Unable to perform action. You do not have permission to perform this action. Contact your organization's IT administrator for more information"

User-added image


This is an issue caused by an Android 8.0 bug. See the details in Google's KB article below:


The workaround of this issue is to enable Chrome as a System Apps by applying the following policy to the device:

Endpoint Policies -> Android Management Settings -> System Apps > Add "" in the policy

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