Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-10950: MFA failing after changing Centrify Connector service account

Authentication Service ,  

30 August,18 at 08:27 PM

Problem: MFA was working but is no longer working after changing the service account running the connectors. 

Cause: By default the connectors run under Local System which has the correct permissions and SPNs to validate the certificates. If using a service account this might no longer be true and the below regedit will need to be added to the connector machines. 

Resolution:
On the connector machines expand Regedit: HKEY_LOCAL_MACHINE>SOFTWARE>Centrify>Cloud
1. Add a String value type registry key:
Name: winAuthSvcClientCredType 
Data: Windows
2. Add these two SPNs in Active Directory to the service account running the Centrify Connectors
HTTP/account
HTTP/account.mydom.com 
3. Restart the Cloud Connector service on each connector machine

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-4257: Troubleshooting Integrated Windows Authentication (IWA) with Centrify Identity Service articleKB-6028: Getting Started with Office 365 and the Centrify Identity Service - Configuration Overview articleKB-6906: How to convert a distribution group to a security group articleKB-6227: How to delegate permissions to unlock Active Directory accounts articleKB-6740: Self service account unlock and password reset fails for some users in a cross-forest trust articleKB-7074: Why is Centrify changing IWA, what changes are being made, and how can I ensure IWA continues to work as expected post 16.7?