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KB-10646: “You cannot connect to the SQL Server” when opening Audit Manager / Audit Analyzer

7 March,19 at 09:05 AM

Applies to: Centrify Auditing Services

1. On the server where the SQL server is installed, the user is able to open Audit Manager / Audit Analyzer & connect to the SQL Server successfully.
2. But on a remote server, the same user encountered below error when opening Audit Manager / Audit Analyzer:
“You cannot connect to the SQL Server. Please make sure the SQL Server is running and allows remote connection.”
The error when opening Audit Manager / Audit Analyzer

 Below prerequisites are checked:
>The ports required in KB-4375 are opened.
>SQL Server is running well, where Remote connection is allowed

Root cause:
UDP port 1434 is not opened on the SQL Server.
The SQL Server Browser service listens this port for incoming connections to a named instance and provides the client like Audit Manager / Audit Anaylzer the TCP port number that corresponds to that named instance.
Ports Used By SQL Server
Open UDP 1434 port on the SQL server.