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KB-10587: Why does the root account password verification fail?

Privileged Access Service ,  

29 June,18 at 04:04 PM

Problem: You have added the root account to the systems accounts list in your tenant. You later see a "Failed" status under the Last Verify Result column:

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Cause: This is because the tenant tries to establish an SSH connection to the machine hosting the account. By default, root login is not permitted through SSH, so it will be unable to verify the password.


1) Check the /etc/centrifydc/ssh/sshd_config file on the target machine. Make sure the following line exists or is uncommented:

PermitRootLogin yes

2) Once you have this set in the sshd_config file, restart the Centrify-SShd service:

# service centrify-sshd restart

3) Now go back to your tenant, find the account, select it and choose 'Actions > Verify Password'

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4) You should now see a successful verification and the 'Failed' status should be gone.

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