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KB-10531: How to Collect Debug Logs from the Agent for Linux cclient

Privileged Access Service ,  

26 June,19 at 06:14 PM

Question: How to Collect Debug Logs from the Agent for Linux cclient

Answer: 
On the Centrify Unix server, as root or sudo, please run the following commands:

1. Turn on Centrify debug:
# /usr/local/share/centrifycc/bin/cdebug on
# /usr/local/share/centrifycc/bin/cdebug clear
Make sure /var/log/centrifycc.log is growing in size.

2. Reproduce any issues as requested by Centrify Support.

3. Collect cnfo:
# cinfo -t

4. Turn off debug:
# /usr/local/share/centrifydc/bin/cdebug off

Please send the /var/centrify/tmp/cinfo_support.tar.gz

*Update* In the 19.4 version of the Linux agent, the location for debug logging has changed. Please use the following steps if the 19.4 version is installed:

1) /opt/centrify/sbin/cdebug on
2) /opt/centrify/sbin/cdebug clear
3) Reproduce any issues as requested by Centrify Support
4) /opt/centrify/sbin/cdebug off
5) cinfo -t
6) The logs will still be located at /var/centrify/tmp/cinfo_support.tar.gz
 

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