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KB-0474: DirectControl admin console failed to load

Centrify DirectAudit ,   Centrify DirectControl ,   Centrify Identity Service, Mac Edition ,  

12 April,16 at 11:45 AM

Applies to:

CDC console 3.0.x or earlier


Problem: 

CDC console failed to load and throws an error:
 

Microsoft Management Console

MMC cannot open the file C:\Program Files\Centrify\Centrify DirectControl\centrifydc.msc.

This may be because the file does not exist, is not an MMC console, or was created by a later version of MMC. This may also be because you do not have sufficient rights to the file.



Cause: 

The shipped centrifydc.msc is built for older version of MMC. Win 2003 SP2 upgraded the MMC to 3.0


Workaround:
 
At the windows run command box type:

mmc.exe and then

Click File, add/remove snapin, add

Choose the Centrify direct control snapin

OK to save and overwrite the shipped centrifydc.msc

Overwrite the C:\Program Files\Centrify\Centrify DirectControl\centrifydc.msc (or the path specified by the error message from MMC) with the saved msc file.


Resolution:
 
This will be fixed in Direct Control 4.0

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