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KB-0062: How to Collect Debug Logs from a DirectControl Agent

Centrify DirectControl ,  

17 September,16 at 12:24 AM

Applies to: All versions of Centrify DirectControl on all platforms
 
Question: 
How is debug logging enabled on machines running DirectControl and what other data may be needed for support purposes?

Answer: 
On the Centrify Unix server, run the following commands as root or sudo:
 
1. Turn debugging on and watch for any errors.
/usr/share/centrifydc/bin/addebug on
 
2. Clear out any previous logs entries.
/usr/share/centrifydc/bin/addebug clear
 
3. Make sure /var/log/centrifydc.log is growing in size.
(On HPUX this file is /var/adm/syslog/centrifydc.log).
 
4. Reproduce any issues as requested by Centrify Support.
 
5. Turn off debugging.
/usr/share/centrifydc/bin/addebug off

6. If a user problem is involved some additional details about the user are required.  Run these additional commands where <user> is the affected user:
adquery user <user> -A > /tmp/adquery_user.txt
dzinfo <user> > /tmp/dzinfo.txt 
 
7. Run the following command to gather the logs into a single archive:
adinfo –t 
 
8. Email support@centrify.com and attach the following files:
a)  /var/centrify/tmp/adinfo_support.tar.gz
b)  /tmp/dzinfo.txt
c) /tmp/adquery_user.txt

9. If the files are too large for email, upload them to the Centrify ftp server instead:
Address: ftp.centrify.com 
Username: customer0 
Password: custzero
 
Create a folder with the ticket number provided by Support and upload the files into that folder.

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